studio

Support

How can we help?

You bring the piece, we handle the photography — and if anything ever feels off, we're right here. Start a chat, drop us a line, or scroll down for quick answers to the things people ask most.

Live chat

The fastest way to reach a real person on our team. Ask anything — a question about your shots, your plan, or an image that didn't come out the way you hoped.

Staffed 8am–8pm Pacific, every day

Email us

Prefer to write it all out, or want to send along a screenshot? Email works beautifully too, and we usually reply within a business day.

Replies within one business day support@studio.bichachi.com

Questions, answered

The things people wonder about most, in plain language.

Studio is an AI photography service for your jewelry. You upload a plain photo of a piece you made or sell — even one snapped on your phone against a kitchen table — and we turn it into clean, campaign-ready images: crisp studio shots, styled scenes, and pieces shown worn by a model. What you walk away with is a set of polished, download-ready photos you can put straight onto your shop, your ads, and your social feed, without ever booking a photographer or renting a set.

Yes — you upload photos of your own pieces, and that's the whole point: every image is built around the jewelry you actually make or sell. The images you create are yours to use commercially — put them on your listings, your website, your paid ads, your packaging, anywhere your business lives. We don't take ownership of your work, and we're not a jewelry brand competing with you. We're the studio; you're the artist.

Because Studio is a closed system, and that's a feature, not a limitation. You upload only your product — the piece itself — and every model you see wearing it is one of our own AI models, never a real stranger's face. Keeping it that way protects everyone at once: nobody's likeness gets used without permission, and there's no tangle of copyright over a face you didn't have the rights to. Hands, wrists, and necklines are completely fine — those are how we show a ring on a finger or a pendant at the collarbone — so the only thing we ask you to leave out is faces.

You can start for free and explore as much as you like. Free accounts get unlimited Lite shots for trying out looks, plus 1K images once you've signed up — and those free images carry a small watermark. The watermark is simply how we keep the free tier sustainable and stop free output from being passed off elsewhere; it's not a quality difference. The moment you move to any paid plan, the watermark comes off and everything you make is clean.

There are three, and they differ mostly in how much you shoot each month. Studio ($29) is for the solo maker posting steadily, Pro ($79) for a growing shop shooting every week, and Business ($199) for a full catalog and a real content engine. Every one of them includes unlimited Lite shots, a real monthly bucket of 1K, 2K and 4K images, your own personalized models, and clean watermark-free output. The full line-by-line breakdown lives on the plans page.

Think of it as four gears for four jobs. Lite is fast and free — perfect for sketching out an idea and seeing if a look works. 1K is your everyday resolution, ideal for social posts and shop thumbnails. 2K is hi-res, the sweet spot when a piece is the star of a listing and you want every facet sharp. And 4K is your hero shot — the one you'd blow up for a homepage banner or send off to print. Most people live in 1K day to day and reach for 2K or 4K when a shot really matters.

A personalized model is an invented person — a face and look that doesn't belong to anyone real — created just for you and yours to keep. Over time you can build a whole consistent cast that becomes part of your brand. A real-person avatar is different: it's a reusable likeness of an actual person, like a brand ambassador you work with. Because that's a real human being, it's available only on the higher plans and it runs through a short consent step first — a waiver signed by both you and the person — so everyone is protected and nobody's face is ever used without their say-so.

Staying true to your piece is the whole job, so we work hard to hold the details that matter — the metal tone, the stone shape and colour, the setting, the proportions. The better your upload (sharp, well-lit, the piece filling the frame), the closer the result. It's still an AI rendering rather than a literal photograph, so tiny engravings or hallmark-level fine print can drift; when a detail is critical, a quick higher-res pass usually nails it, and if something ever comes out wrong, tell us in chat and we'll help you get it right.

You're always in control. Head to your account settings to move up, move down, or cancel — changes take effect from your next billing cycle, and there's no lock-in or cancellation fee. If you cancel, you keep access through the end of the period you've already paid for, and the personalized models you've created stay yours. If you'd rather we handle it, just start a chat and we'll sort it out with you.

No problem, and no need to jump a whole tier for one busy season. If you burn through a bucket, you can top up with à-la-carte packs and keep shooting right away — and your plan's full monthly allowance resets fresh at the start of your next cycle. And remember, Lite shots stay unlimited the whole time, so you can always keep exploring ideas while you decide.

Tell us what you think

Ideas, requests, or a note on something that could work better — we read every one.

Feedback from the people who actually use Studio is how we decide what to build next. Say what's on your mind — the good, the rough, the "I wish it could…" — and if you'd like a reply, leave your email so we can write back.

Thank you

Your note landed with us, and we genuinely read every one. If we build what you've suggested, you'll hear about it.

Prefer email? Write to support@studio.bichachi.com any time.